Description: We are a small but growing Polish-run construction company based in the UK, specialising in external wall insulation (EWI). We are looking for a reliable and professional English-speaking person to answer incoming phone calls from potential clients and take basic enquiry details. You don’t need technical knowledge — just a friendly, clear voice and good communication skills. We will provide a simple script and a list of what to ask the caller. Your tasks will include: Answering phone calls during business hours (we’ll agree times in advance) Taking basic details: name, postcode, phone number, type of enquiry Logging the information into a simple online form or sending it to us by message/email Scheduling callbacks when necessary Requirements: Native English speaker or near-native fluency Friendly and professional phone manner Reliable access to a quiet place to take calls Punctual and organised Preferred: Previous experience in receptionist, VA, or customer service roles Based in the UK or familiar with UK time zone Type of contract: Freelance / self-employed This is not a full-time role. Perfect for someone looking for flexible hours and extra income. Payment: To be discussed — we’re open to either: Pay-per-call model or Flat monthly fee (e.g. for handling up to X calls/month) We are looking for someone long-term who will become part of our trusted team. If you're interested, please apply with a short message about your experience and availability. We look forward to hearing from you!